FAQs

3311 Brookpark Road
P.O. Box 347210
Cleveland, OH 44134

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Frequently Asked Questions

Commonly asked questions are answered here, along with a form to e-mail us a question you'd like to see featured on this page. (bookmark this page)

Q: Why does my heater cycle on and off, or not stay on?

A: Modern pool heaters have safety devices including a pressure switch that monitors the flow of water through the heater and high temperature limits. Low flow can result in the water flowing through the heat exchanger to boil, a potentially dangerous situation. The pressure switch and the high temperature limit will shut off the burner before a problem can occur. The most common causes of reduced flow are dirt buildup in your filter, or a full hair and lint strainer. Backwash your filter and/or clean your hair and lint strainer before calling for service. Safety note: pool heaters do produce carbon monoxide, which can cause serious injury or death if not properly vented. They also contain several safety devices that shut off the flow of natural gas or propane in the event of a problem; modification can result in a fire. Our service technicians are trained and recommend that you do not work on pool heaters unless you have received similar instruction.

Q: Why is my water salty?
A: Sodium hypochlorite (bleach) has a soluble sodium salt, and calcium hypochlorite has a non-soluble calcium salt, both of which can build up in your pool over time. Salty perspiration washed from the body as a result of aggressive play or competitive swimming is also a factor. Build-up is more pronounced in an indoor pool, due to the fact that because of splash out and evaporation in outdoor pools, fresh water is added more frequently. Although this situation is not dangerous unless the TDS (total dissolved solids) in your pool exceed 3000 ppm (State of Ohio limits), bather comfort is a major concern. The solution is to develop a program of replacing water through dilution, more frequent backwashing, or a complete periodic drain and fill. If you need assistance, feel free to contact our service department for help.

Q: During a recent service call, the technician recommended moving the chlorine feed line. My chlorine level has been fine. Why should I move it?

A: Chlorine and bromine are both oxidizers, which is why they sanitize as effectively as they do. This also makes them very corrosive. Mixed into the pool water return line they pose no threat when properly mixed, however in a concentrated level they will damage any metals they come into contact with. A properly installed injection line injects the sanitizer and pH control AFTER the filtration equipment. This allows the chemicals to mix with the return water, thereby protecting your equipment from chemical attack, and extending the life of your equipment.

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